Refund policy

Effective Date: March 2025

 

At Elev8 by Jaybee, LLC, we strive to provide high-quality products and excellent customer service. If you are not satisfied with your purchase, please review our refund policy below.

 

1. Returns & Exchanges

 

Due to the nature of our products, we do not accept returns or exchanges for hygiene and safety reasons. All sales are final.

 

2. Refund Eligibility

 

Refunds may be issued only under the following conditions:

• You received the wrong item.

• Your item arrived damaged or defective.

• Your order was lost in transit and confirmed undeliverable by the shipping carrier.

 

3. Reporting an Issue

 

If you experience any of the issues listed above, please contact us within 7 days of receiving your order at info@elev8byjaybee.com with the following details:

• Your order number

• A description of the issue

• Clear photos of the damaged or incorrect item

 

4. Refund Process

• If your refund request is approved, a refund will be processed to your original payment method within 5–10 business days.

• Shipping fees are non-refundable unless the return is due to our error.

 

5. Cancellations

• Orders cannot be canceled once they have been processed or shipped.

• If you need to update your shipping information, please contact us immediately. We are not responsible for orders shipped to incorrect addresses provided by the customer.

 

6. Non-Refundable Items

• Used or opened products

• Gift cards and promotional items

• Orders placed incorrectly due to customer error

 

7. Contact Us

 

For any refund-related inquiries, please reach out to us at:

 

Elev8 by Jaybee, LLC

Website: www.elev8byjaybee.com

Email: info@elev8byjaybee.com